The answers below provide general guidance. For complete details, please review our full Shipping Policy, Refund Policy, Payment Policy, and other store policies.
What products does Rael offer?
Our catalog includes personal care, skincare, wellness, and everyday care products. Product pages provide specific information about product features, materials, usage instructions, care recommendations, and safety guidance.
Do you ship outside the United States?
Currently, we only ship to valid addresses within the United States.
Shipping options and availability are described in our Shipping Policy.
How long does delivery take?
Orders are typically processed within 1–2 business days after purchase.
After shipment, standard carrier transit time is estimated at 4–6 business days. Delivery times may vary due to carrier delays, weather conditions, peak periods, or address-related issues.
How can I track my order?
Once your order has been shipped, we will send a tracking number so you can monitor delivery progress.
What is your return policy?
Eligible products may be returned or exchanged within 30 days of delivery according to our Refund Policy.
Do I need to pay for return shipping?
For approved returns, we provide prepaid return shipping labels when applicable, including eligible change-of-mind returns and product issues such as damaged, defective, incorrect, or incomplete shipments.
Are there products that cannot be returned?
Some items may not qualify for discretionary returns, including custom-made products, clearance or Final Sale items, gift cards, and opened hygiene-sensitive products.
These exclusions do not affect customer rights regarding damaged, defective, incorrect, or missing items.
When will my refund be processed?
Approved refunds are issued to the original payment method used during purchase.
Please allow 5–10 business days after the refund is issued for your payment provider or financial institution to complete processing.
Can I cancel my order?
Cancellation requests may be submitted before your order has shipped.
Once an order has been dispatched, requests will be handled according to our Refund Policy.
What currency and payment methods do you accept?
All transactions are processed in U.S. Dollars (USD).
Available payment methods, including supported cards and other options, will be displayed during checkout.
How are taxes handled?
Applicable taxes are collected where required by law.
Customer Support Information
Store Name: Rael
Website: getrateret.shop
Email: support@getrateret.shop
Phone: (907) 229-7586
Business Address:
West 8th Street,
Juneau, AK 99802,
United States
Customer Support Hours:
Monday to Friday, 9:00 AM–5:00 PM
(America/Los_Angeles)