Refund Policy

30-Day Return & Exchange Window

We offer a 30-day return and exchange period starting from the date your order is delivered. Eligible customers may request a refund or exchange within this period for eligible products.

Prepaid Return Shipping

To start a return, please contact our customer support team first. Once your return request is approved, we will provide a prepaid return shipping label.

We cover return shipping costs for approved change-of-mind returns as well as all product-related issues, including items that arrive damaged, defective, incorrect, or incomplete.

Return Conditions & Exclusions

For change-of-mind returns, customers should include the original packaging, included accessories, and proof of purchase whenever reasonably available.

The following items are not eligible for discretionary returns:

Custom-made or personalized products
Clearance or Final Sale items
Gift cards
Opened intimate or hygiene-sensitive products

These exclusions do not affect your rights regarding damaged, defective, incorrect, or missing items.

Exchanges & Refund Processing

For approved exchanges, we will arrange a replacement after the returned item has been received and inspected.

For refunds, the amount will be credited back to the original payment method after the return has been received and reviewed. Please allow 5–10 business days after the refund is issued for your payment provider or financial institution to process the transaction.