Payment Policy

Currency and Checkout

All prices displayed on our website, order totals, and completed payments are processed in U.S. Dollars (USD).

Available payment methods and any applicable charges will be displayed during checkout before order confirmation.

Payment Methods

We accept major credit and debit cards and other payment methods available during checkout.

Payment methods are subject to availability, issuer approval, and applicable payment provider requirements.

Payment Authorization and Security

When an order is submitted, the selected payment method may require authorization from the payment provider or card issuer.

Customers are responsible for ensuring that they are authorized to use the selected payment method and that all payment information provided is accurate.

Payments that cannot be verified, authorized, or completed may result in delayed processing or order cancellation.

Payment information is processed securely through Shopify and authorized payment providers using industry-standard security measures. Customers should never send complete payment card details through email or other unsecured communication methods.

Taxes, Cancellations, and Refunds

Applicable taxes will be collected where required by law.

Cancellation requests may be submitted before an order has been shipped.

Approved refunds will be issued to the original payment method used during purchase. Refund processing times may vary depending on the payment provider or financial institution, but refunds generally appear within 5–10 business days after issuance.

Customer Support Information

Store Name: Rael
Website: getrateret.shop
Email: support@getrateret.shop
Phone: (907) 229-7586

Business Address:
West 8th Street,
Juneau, AK 99802,
United States

Customer Support Hours:
Monday to Friday, 9:00 AM–5:00 PM
(America/Los_Angeles)