Privacy Policy

Scope of This Notice

This Privacy Policy explains how Rael (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when visitors browse our website, place orders, communicate with customer support, complete returns, or interact with our marketing activities.

Information We Collect and How We Use It

We may collect personal information such as names, email addresses, phone numbers, shipping and billing details, payment-related information, order history, customer service communications, device information, IP addresses, browsing activity, cookie identifiers, and any other information customers choose to provide.

We use this information to:

Process and fulfill orders
Complete payments and prevent fraudulent transactions
Provide customer support
Manage returns and exchanges
Improve website performance and customer experience
Analyze store usage and marketing effectiveness
Send relevant communications where permitted
Comply with applicable legal obligations

Service Providers and Data Retention

We may share necessary information with trusted service providers, including ecommerce platforms, payment processors, shipping carriers, fulfillment partners, security providers, analytics providers, advertising partners, professional advisers, and government authorities when required by law.

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, protect our systems, comply with legal obligations, and enforce our agreements.

Cookies and Third-Party Technologies

We may use cookies and similar technologies to support website functionality, analyze traffic, improve user experience, prevent fraud, and provide relevant advertising where applicable.

Third-party services, such as analytics and advertising providers, may use cookies or similar technologies to collect information about website interactions. You may manage cookie preferences through your browser or device settings, although disabling certain cookies may affect website functionality.

U.S. Privacy Rights

Depending on your location and applicable privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you may have certain privacy rights, including:

The right to know what personal information we collect and how it is used
The right to request access to personal information
The right to request correction of inaccurate information
The right to request deletion of personal information
The right to request data portability
The right to opt out of the sale or sharing of personal information where applicable

We will not discriminate against customers for exercising their privacy rights.

Do Not Sell or Share Requests and Global Privacy Control

If applicable law provides you with the right to opt out of the sale or sharing of personal information, you may submit a request using the contact information below.

Where required by applicable law, we recognize enabled Global Privacy Control (GPC) signals as valid opt-out requests for the browser or device sending the signal. Additional verification may be required for certain privacy requests.

Data Security, Children’s Privacy, and Policy Updates

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online service can guarantee complete security.

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updated versions will be posted on this page with the revised effective date where applicable.

If you have questions regarding privacy practices or your privacy rights, please contact our customer support team.